Everything we receive is curated, as we want to sell the items we receive. They are assessed based on condition, season, and demand.

We have our guidelines, and we primarily sell high-end brands and a few premium brands.

If we determine that we cannot sell your item, you can either pick it up at our showroom, we can send it to you (price depends on weight), or you can donate it to charity.

If you are unsure whether we can sell your items, please write to us and ask or send pictures in advance.

We want to help you as best we can, as it is in our mutual interest that the items we receive are also sold.

Reconsider your prices.

Have it sent back at your own expense or pick it up at our showroom in the center of Copenhagen.

Donate your clothes to a charity: Mødrehjælpen, Folkekirkens Nødhjælp or Røde Kors - we are happy to help you with that.

You have 14 days to pick up your items, otherwise they will automatically be donated to a charity.

As long as it meets our guidelines and we believe we can likely sell the item in question.
We charge DKK 10 per piece of clothing for handling.

You'll receive a profile where you can view your items and track your sales.

It can take up to 1-14 business days for your items to go online after we receive them.

If you have any changes to the items you are selling, please email us at info@cyycle.dk and write "changes in sales" in the subject line.
We will do our best to accommodate this as quickly and efficiently as possible.

Please note, however, that this is not always possible.

However, your items will automatically be discounted by 5% after 30 days and again by 5% after 45 days.

Our opening hours vary week by week. However, we are always open on Thursdays from 11 AM - 5:30 PM.

In addition, you can book an appointment to visit our shop/showroom on other days - this can be done under "Visit us".

If you have found an item you want and do not have enough shop credits, you can pay the remaining amount; otherwise, you will have to wait and accumulate additional shop credits.

Your shop credits are valid for 2 years.

2 years.

No, unfortunately not.

No, you cannot combine multiple codes in one order.

Yes, but it must be cancelled 12 hours in advance.

If you have problems with your package or suspect that it has been lost after leaving our warehouse, please contact your chosen shipping company, as they will be best able to help you locate the package.

The shipping company will also help you with compensation should the worst come to the worst.

You are, of course, welcome to contact us; we strive to provide the best possible assistance.